Frequently Asked Questions
Everything you need to know about your Mace Engineering Group experience.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's tracking portal.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
Are your materials sustainably sourced?
At Mace Engineering Group, we prioritize quality and ethics. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.